Right of revocation
Consumers have a fourteen-day right of withdrawal when concluding a distance contract. A consumer is any natural person who enters into the contract for a purpose that is predominantly neither commercial nor self-employed (§ 13 BGB). A distance contract exists if the contract is concluded using exclusively means of distance communication – in particular by letter, telephone, e-mail or fax – or via the Internet.
Revocation policy
Right of revocation
Consumers have the right to cancel the contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. If it is a contract for several goods that you have ordered as part of a single order and which are delivered separately, the withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.
To exercise your right of withdrawal, you must contact us, the
Stefanie Kehr Floristik & Interieur
Rupertistr. 28
D-22609 Hamburg
Telefon: 040 / 82 45 78
E-Mail: info@stefaniekehr.de
by means of a clear declaration (e.g. a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.
You bear the direct costs of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.
Exclusion of the right of withdrawal
However, the right of withdrawal does not apply in particular to the following contracts:
– Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer,
– Contracts for the supply of goods that can spoil quickly (especially flowers) or whose expiration date would be quickly exceeded,
– Contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Muster-Widerrufsformular
(If you want to cancel the contract, please fill out and return this form).
To
Stefanie Kehr Floristik & Interieur
Rupertistr. 28
D-22609 Hamburg
E-Mail: info@stefaniekehr.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*):
– Ordered on (*)/received on (*)
– Name of the consumer(s)
– Address of the consumer(s)
(If available, please indicate order or order number; however, this does not affect the validity of the revocation):
– Signature of the consumer(s) (only in case of notification on paper)
– Date
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(*) Delete where inapplicable
